Privacy Policy - Private Tours & Luxury Guided Experiences

01.

Introduction

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit MyPrivateTours.com, contact us, make a booking, or use our services.

By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

02.

Personal Data We Collect

We may collect the following information:

Name and surname
Email address
Phone number
Country of residence
Booking details
Payment confirmation information
Number of participants
Special requests
Accessibility or mobility requirements
Dietary restrictions or allergies, where relevant to the booked experience
Customer service communications
IP address
Device information
Browser type
Website usage data
Marketing preferences

We do not intentionally collect sensitive personal data unless it is necessary for the service requested and provided voluntarily by the customer.

03.

How We Collect Data

We collect data when you:

Visit the website
Make a booking
Complete a contact form
Subscribe to emails
Communicate with customer support
Use WhatsApp, phone, email, live chat, or other communication channels
Accept cookies or tracking technologies
Interact with our advertising or social media pages

04.

Why We Use Your Data

We use personal data to:

Process and manage bookings
Send booking confirmations and service updates
Communicate meeting points, timings, and operational details
Provide customer support
Process payments and refunds
Manage cancellations and rescheduling requests
Share necessary details with guides, suppliers, attractions, and service providers
Improve website performance and customer experience
Prevent fraud, abuse, and security issues
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications where permitted

05.

Legal Basis for Processing

We process personal data where:

It is necessary to perform a contract with you
You have given consent
We have a legitimate business interest
It is required for legal or regulatory compliance
It is necessary to protect rights, safety, or security

06.

Sharing Personal Data

We may share personal data with:

Tour guides, hosts, and local suppliers
Transport providers
Attraction operators and ticketing partners
Payment processors
Booking technology providers
Website hosting and IT providers
Customer service tools
Email and marketing platforms
Analytics and advertising partners
Legal, accounting, tax, or regulatory advisors
Public authorities where legally required

We only share information necessary for the relevant purpose.

07.

International Data Transfers

Because we operate online and work with international customers, suppliers, and technology providers, your data may be transferred outside the United Arab Emirates.

Where required, we take appropriate steps to protect personal data during international transfers.

08.

Data Retention

We keep personal data only for as long as reasonably necessary for booking management, legal compliance, accounting, dispute handling, fraud prevention, and business purposes.

Typical retention periods may include:

Booking records: for the period required for legal, tax, accounting, and business purposes
Customer service communications: for the period required to manage disputes and service quality
Marketing data: until you unsubscribe or request deletion, unless we are required to keep certain records
Website analytics: according to analytics provider settings

09.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent
Request transfer of your data
Object to certain marketing or automated processing

To exercise these rights, contact [email protected].

10.

Marketing Communications

We may send marketing emails if you have consented or where permitted by law.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at [email protected].

11.

Cookies and Tracking

We use cookies and similar technologies to operate the website, improve performance, analyze traffic, personalize content, and support advertising.

For more information, please see our Cookie Policy.

12.

Payment Security

Payments are processed by secure third-party payment providers.

We do not store full payment card numbers or CVV codes on our servers.

13.

Security

We use reasonable technical and organizational measures to protect personal data.

However, no online system is completely secure, and we cannot guarantee absolute security.

14.

Children

Our services are not intended to be booked directly by children.

Bookings must be made by an adult with legal capacity.

15.

Updates to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a new “Last updated” date.

16.

Contact

For privacy questions, data requests, or legal inquiries, please contact:

INTERACTIVE ELITE TOURS PORTAL TRADING – FZCO
Building A1, Dubai Digital Park, Dubai, United Arab Emirates
Email: [email protected]
Phone: +33 7 57 59 05 33