Terms & Conditions

These Terms & Conditions govern the use of MyPrivateTours.com and the booking of tours, activities, experiences, transportation, tickets, and related services offered through the website.

By accessing the website, making a booking, or using our services, you agree to these Terms & Conditions.

If you do not agree with these Terms, you should not use the website or make a booking through MyPrivateTours.com.

MyPrivateTours.com is an online platform offering private, semi-private, and premium travel experiences in selected destinations.

Some experiences may be operated directly by us, while others may be provided by independent local suppliers, guides, tour operators, transport providers, attractions, or third-party service providers.

Depending on the product, MyPrivateTours.com may act as a booking platform, reseller, agent, intermediary, or service provider.

When you make a booking, you must provide accurate and complete information, including your name, contact details, number of participants, selected date, selected time, and any relevant special requests.

A booking is confirmed only once payment has been successfully processed and a confirmation email has been sent.

We reserve the right to refuse, cancel, or modify a booking if there is an error in pricing, availability, supplier confirmation, payment, product information, or any other operational issue.

Prices are displayed on the website in the currency shown at checkout.

Prices may include taxes, service fees, supplier charges, platform fees, and other applicable charges where relevant.

Any additional costs not clearly included in the product description remain the responsibility of the customer.

Payments are processed securely through third-party payment providers. MyPrivateTours.com does not store full payment card details on its servers.

Customers are responsible for:

• Providing accurate booking and contact information
• Checking the tour date, time, language, meeting point, inclusions, exclusions, and cancellation policy before booking
• Arriving on time at the meeting point
• Following the instructions of the guide, host, supplier, attraction, or local authority
• Ensuring they have valid travel documents, visas, insurance, and health requirements where applicable
• Informing us in advance of mobility needs, allergies, dietary restrictions, medical conditions, or special requirements
• Respecting local laws, attraction rules, safety procedures, and supplier instructions

Late arrival may be treated as a no-show and may not be refundable.

Customers must arrive at the meeting point at least 15 minutes before the scheduled start time unless stated otherwise in the booking confirmation.

Guides, hosts, and suppliers are not required to delay the tour for late arrivals.

If a customer arrives late, misses the meeting point, or cannot be reached, the booking may be considered a no-show and may not be eligible for a refund.

We may need to modify a tour due to weather, traffic, strikes, closures, security measures, official restrictions, attraction rules, supplier issues, force majeure, or operational reasons.

Where possible, we will offer a suitable alternative, reschedule, or refund in accordance with the cancellation policy applicable to the booking.

Routes, timings, guides, access conditions, and order of visits may change depending on local conditions.

Private and custom tours may require specific arrangements, guide allocation, ticket purchases, transport reservations, supplier commitments, or special preparation.

For this reason, private and custom tours may have stricter cancellation terms. These terms will be shown on the product page, booking confirmation, or communicated before confirmation.

Where a service is provided by a third-party supplier, that supplier is responsible for delivering the service in accordance with the product description and applicable laws.

MyPrivateTours.com is not liable for supplier acts, omissions, delays, accidents, quality issues, cancellations, changes, or service failures beyond our reasonable control, except where required by applicable law.

Customers must ensure that the selected activity is suitable for their age, health, mobility, and fitness level.

Some tours may involve walking, stairs, uneven surfaces, crowds, weather exposure, public transportation, security checks, or standing for long periods.

Customers participate at their own risk, subject to applicable law.

We strongly recommend that customers obtain travel insurance covering cancellations, delays, medical issues, accidents, lost belongings, and travel disruption.

We may refuse participation, remove a customer from a tour, or cancel a booking without refund if the customer:

• Acts abusively or aggressively
• Is intoxicated or under the influence of drugs
• Disrupts the tour or other guests
• Fails to follow safety instructions
• Violates attraction, supplier, or local authority rules
• Endangers themselves, the guide, supplier, staff, or other guests
• Provides false information or uses fraudulent payment methods

Customers are responsible for their own belongings.

MyPrivateTours.com is not responsible for lost, stolen, or damaged personal items unless caused by proven negligence.

By submitting reviews, comments, photos, videos, or other content, you grant MyPrivateTours.com a non-exclusive right to use, display, edit, and publish that content for business, marketing, service improvement, and promotional purposes.

You must not submit unlawful, offensive, misleading, defamatory, or infringing content.

All website content, including text, branding, images, design, layout, logos, materials, and product presentation, belongs to MyPrivateTours.com or its licensors unless stated otherwise.

You may not copy, reproduce, distribute, sell, scrape, or use our content without written permission.

We try to keep the website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or up to date.

We may update, suspend, modify, or remove website content at any time.

To the maximum extent permitted by law, MyPrivateTours.com is not liable for indirect losses, loss of enjoyment, loss of opportunity, missed connections, travel disruption, additional expenses, or losses caused by third parties, public authorities, weather, strikes, closures, supplier failure, or events beyond our reasonable control.

Nothing in these Terms excludes liability where it cannot be excluded under applicable law.

We are not responsible for failure or delay caused by events beyond our reasonable control, including weather, strikes, war, terrorism, pandemics, government restrictions, transport disruption, supplier failure, technical outages, attraction closures, natural disasters, or other force majeure events.

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

Any dispute shall be subject to the competent courts of Dubai, United Arab Emirates, unless mandatory consumer protection laws provide otherwise.

For questions about these Terms & Conditions, please contact:

INTERACTIVE ELITE TOURS PORTAL TRADING – FZCO
Building A1, Dubai Digital Park, Dubai, United Arab Emirates
Email: [email protected]
Phone: +33 7 57 59 05 33
Tax Registration Number: 105330483600001
Licence number: 78612