Frequently asked questions.

MyPrivateTours.com is operated by INTERACTIVE ELITE TOURS PORTAL TRADING – FZCO, a UAE-based company registered with Dubai Integrated Economic Zones Authority. Company details:
Tax Registration Number: 105330483600001
Licence number: 78612
Registered address: Building A1, Dubai Digital Park, Dubai, United Arab Emirates

You can contact us by email at [email protected] or by phone at +33 7 57 59 05 33. For booking support, please include your booking reference, name, tour date, and the email address used for the booking.

Not always. Some experiences may be operated by selected local suppliers, guides, tour operators, transport providers, attractions, or third-party partners. For certain services, MyPrivateTours.com acts as a booking platform, reseller, agent, or intermediary.

Cancellation conditions depend on the product booked. The applicable cancellation policy is shown on the product page and/or booking confirmation. Some experiences may offer free cancellation before a specific deadline. Others, including certain tickets, private tours, custom tours, last-minute bookings, or supplier-confirmed reservations, may be non-refundable.

To request a cancellation, contact us at [email protected]. Please include: Booking reference Full name Tour name Tour date Reason for cancellation

Rescheduling is subject to availability and supplier approval. We will try to assist where possible, but rescheduling is not guaranteed. Requests made close to the tour start time may not be accepted.

Late arrivals may be treated as no-shows and may not be refundable. Please arrive at the meeting point at least 15 minutes before the scheduled start time unless stated otherwise in your booking confirmation.

Tickets are included only when clearly mentioned in the product description. Please check the inclusions and exclusions before booking.

The meeting point will be shown on the product page and/or booking confirmation. Please check the meeting point carefully before the tour and allow enough travel time.

Payments are processed securely through third-party payment providers. MyPrivateTours.com does not store full payment card details on its servers.

Yes. Once your booking is confirmed and payment is successful, you will receive a confirmation email with your booking details.
Please check your spam or junk folder if you do not receive it.

Please check the product description and confirmation email. Depending on the tour, you may need: Comfortable shoes Valid ID Weather-appropriate clothing Water Attraction tickets, if separately provided Any documents requested in the booking confirmation

This depends on the selected experience. Please check the product description for age restrictions, child pricing, stroller access, and suitability.

Accessibility depends on the selected experience, route, attraction, and supplier. Please contact us before booking if you require wheelchair access, reduced mobility support, or special assistance.

If we or the supplier must cancel a confirmed booking, we may offer a new date, alternative experience, partial refund, or full refund depending on the circumstances and applicable product terms.

Many tours operate in normal weather conditions, including rain. If weather conditions make the experience unsafe or impossible, we will review the situation with the supplier and contact you where necessary.

For private groups, corporate groups, travel agencies, hotels, concierges, or B2B bookings, please contact [email protected].